Job Summary
We are seeking a dynamic and experienced Country Manager to lead our Business Process Outsourcing (BPO) operations in to be based in Lusaka, Zambia. The Country Manager will be responsible for overseeing business growth, operational excellence, client relationships and team management. The ideal candidate will have a strong background in the BPO industry, strategic leadership skills and the ability to drive revenue growth while ensuring high service delivery standards.
Key Responsibilities:
- Develop and implement business strategies to drive the growth and profitability of the HUSH Tech Solutions in the country.
- Oversee daily operations, ensuring efficiency, productivity, and compliance with client standards and local regulations.
- Build and maintain strong relationships with clients, ensuring customer satisfaction and long-term partnerships.
- Oversee budget planning and cost control to achieve financial targets.
- Identify new market opportunities, lead sales initiatives and expand service offerings.
- Together with the HR team, recruit, train and manage a high-performing team, fostering a positive and results-driven work culture.
- Ensure adherence to legal, regulatory and ethical standards in all aspects of operations.
- Act as the primary point of contact between the company and government agencies, partners and industry bodies.
Key Requirements:
- Bachelor’s degree in Business Administration, Management, Economics or a related field (MBA preferred).
- 3-5 years of experience in the BPO industry, with at least 2-3 years in a senior leadership role.
- Strong understanding of BPO operations, client relationship management and process improvement.
- Proven ability to drive revenue growth and manage operational budgets effectively.
- Excellent leadership, communication and negotiation skills.
- Ability to work in a fast-paced, multicultural environment.
- Strong problem-solving skills and decision-making capabilities.
- Experience working with government agencies and regulatory bodies is a plus.
Application Process:
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and achievements. Applications should be sent 15/04/2025